FREQUENTLY ASKED QUESTIONS:
Which shipping carriers do you use?
BracerSpacer® utilizes UPS & USPS.
May I choose my shipping carrier?
Customers may choose how they would like their order delivered for expedited delivery and additional charges. BracerSpacer® does not allow customers to select a specific carrier for delivery; however, BracerSpacer® will choose the best shipping carrier available for your needs based on location, items, etc.
Who do I call if my merchandise arrives broken or damaged from the carrier?
If you receive your order and it is damaged by the delivery company, please call 925-448-8168 within 7 days to report any damages five days a week between 7:00 A.M. – 6:00 P.M. PST. If possible, refuse delivery of the broken or damaged items.
How do I check my order status?
To check the status of your order online, please call 925-448-8168.
Can I ship to Alaska, Hawaii, U.S. Territories or APO/FPO/DPO?
You may ship BracerSpacer® products to any of these locations:
Total delivery timeline for Alaska and Hawaii orders may take up to two additional business days. Both the billing and shipping addresses must be in the U.S. We can ship internationally with increased shipping costs. Please inquire before placing order.
Does bracerspacer.com ship outside of the 48 contiguous United States?
Yes, bracerspacer.com provides shipments of its products for shipment to Alaska and Hawaii.
Is Expedited shipping available?
Expedited shipping is only available with added costs.
Why do Express (or Expedited) deliveries sometimes take longer than the designated time period of one (or two) day(s) to arrive from date of shipping?
Express orders are delivered the day after they are shipped out to you. Expedited orders are delivered two days after the day they are shipped out to you. An order may not always ship on the same day that it is placed. Placing your order late in the day, after the shipping companies have picked up their last shipment of the day, is one factor that may affect overall shipping time. Some orders (i.e. due to size, availability of item, etc.) may also require a longer time to pack and ship than others. As a general rule, Express orders may take 1-2 days to arrive and Expedited orders may be expected within 2-3 days.
What is a "Shipping Address Nickname"?
When placing an order online, we ask for your shipping address. Each time you check out, you may enter a new address and that address will be stored in our records for your account. Assigning a "nickname" to each address is a way to help you easily identify which address you want to use each time.